Dr. Shine My Ride - Mobile Car Detailing Services
				
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Dr. Shine My Ride, LLC
Terms of Service, Service Agreement & Privacy Policy

Terms of Service Agreement

Terms of Sale

The Terms of Sale are an integral part of Dr. Shine My Ride’s Terms of Use and constitute additional terms that all Users or guests must adhere to when using the Service. By booking online or via phone with Dr. Shine My Ride, you are required to review and accept the terms and conditions of the booking before scheduling an appointment. Upon making an appointment, you are legally bound by the terms and conditions outlined herein.

Service Packages

Dr. Shine My Ride offers different car detailing options for different car types. Prices and detail package contents are subject to change at Dr. Shine My Ride’s discretion at any time; all such changes will be reflected on www.drshinemyride.com.

Payment Terms & Conditions 

Bookings are charged upon completion of the service requested. Dr. Shine My Ride accepts cash, zelle, venmo, check, debit,  credit cards. Any Card Declined will lead Dr. Shine My Ride to ask the customer to find a solution for the payment of the service provided. Dr. Shine My Ride will start a collection process 48 hours after getting the customer’s credit card refused.

Booking Terms & Conditions 

Customers should remove all personal belongings, money, and other significant items from their vehicle prior to any type of detailing. Dr. Shine My Ride will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle, or to the location of service. Assure that your vehicle is being serviced in a lawful and safe area, and if you feel otherwise, please communicate your concerns with your car detailing specialist. All vehicles are cleaned at the customer’s own risk and must be able to withstand normal cleaning processes. Any damage claims as a result of cleaning will be limited to the cost of the service. We reserve the right to take debit or credit card details to secure the booking. Debit/credit cards shall be processed by housecallpro.com. We reserve the right to alter or move a booking in line with staffing levels, and/or weather conditions, and/or machinery or equipment failure. Dr. Shine My Ride reserves the right to charge an hourly rate of $100 (or proportion there of) for any work that is not within the boundaries of the booking at the discretion of Dr. Shine My Ride. A minimum 20% surcharge will be applied to all jobs that involve urine, vomit, blood, feces, or other hazardous materials.

Late Cancellation & Rescheduling 

You may reschedule or cancel any appointment up to 24 hours before the due date. However, inside of the 24-hour period, a $100 fee is charged to help compensate our technician assigned to the job. This rule applies for any retail priced car detail.

Satisfaction Policy 

If there is probable and clear cause that the service technician did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost redo the uncompleted or unsatisfactory portion of the service free of charge. Any claims must be filed within 24 hours of the completion of the service by phone (602-589-2299), email (team@drshinemyride.com), or text message (602-589-2299). Pictures of the area must be texted or emailed to (team@drshinemyride.com) within 24 hours of the claim being made.

Appointment Time 

Due to traffic or exceptional circumstances, our technician might arrive late. Please allow a 30-60 minute arrival window for jobs booked online or by phone. Dr. Shine My Ride shall do its best to let you know about any delay of delivery.

Coupon & Referral Policy 

From time to time, Dr. Shine My Ride may offer a referral program which enables you to earn credits redeemable for Dr. Shine My Ride services through our referral program. Note that combining credits & coupons is not possible. To qualify for credits, the referred customer must be a new customer of Dr. Shine My Ride and use your referral code for the Services. You may not collect referrals by: self-referring by using multiple or false names, identities, accounts, or email addresses; referring anyone who is an existing Dr. Shine My Ride customer, including an existing customer with an account under an alternate email address; using spam or sending unsolicited emails to persons they don’t personally know to collect referrals, or otherwise violating any applicable law, rule, regulation, or third party terms of use; posting on message boards, public forums, coupon sites, or other online venues; permitting another individual to use the referring customer’s account; referring fake people to Dr. Shine My Ride, impersonating another person, or otherwise providing Dr. Shine My Ride with false or misleading information; using the Referral Link in any manner that is disparaging or that otherwise portrays Dr. Shine My Ride in a negative light; or referring customers in violation of any other restriction we impose on participants in our referral program in our discretion upon prior notice. If Dr. Shine My Ride determines in its sole discretion that there has been a violation of these terms, Dr. Shine My Ride reserves the right to cancel or rescind any accrued credits and/or determine that either or both the referred customer and referring customer are ineligible to participate in this or future offers. Referring customers may also be liable for civil and/or criminal penalties under applicable law. Dr. Shine My Ride reserves the right to void, verify or adjust credits at any time prior to or following posting and redemption.

Website Terms of Use

 The Terms of Use outlined in this document apply to your use of the Dr. Shine My Ride website.

Changes

Dr. Shine My Ride reserves the right to modify this statement at any time. Any changes to this Terms of Service will be listed in this section, Dr. Shine My Ride does not make any commitment to update the materials.

Service Agreement

 

Service Agreement

By booking or using Dr. Shine My Ride’s car detailing services, you (“Client” or “You”) agree to the following terms and conditions, which constitute a legal agreement between you and Dr. Shine My Ride LLC (“Contractor”, “We”, “Us”, or “Our”).

Cancelation Policy

  • 24-48+ hours notice: No fee

  • Less than 24 hours notice: $100 fee

  • Client not present or vehicle unable to be detailed upon arrival: Full service amount charged up to $250

In the event that you need to reschedule your appointment, the same cancellation policy applies. Please provide at least 24-48 hours notice to avoid any cancellation fees.

Dr. Shine My Ride reserves the right to cancel or reschedule based on staffing, traffic, weather, or equipment issues. Gift certificate appointments follow the same cancellation policy.

Late Arrival

Dr. Shine My Ride reserves the right to arrive up to 1 hour behind schedule. Sometimes job schedules are tight and we may need to push your appointment back a bit. Traffic can also have an impact on arrival times. We ask that you be patient with our arrival. 

Notification of Delays: If we anticipate a delay of more than 1 hour, we will notify you as soon as possible to adjust your expectations accordingly.

Vehicle Access, Operation & Service Quality

When booking our services, you agree to provide Dr. Shine My Ride personnel with access and keys to your vehicle to perform auto-related services such as detailing, ceramic coating, paint correction and other cosmetic enhancement services. Dr. Shine My Ride endeavors to perform services to a high standard, aiming for a clean, damage-free exterior and spotless interior. To ensure your satisfaction, we encourage your participation in the final inspection upon completion of our services. Any concerns must be communicated within 24 hours of service completion.

Accidents, Pre-Existing Conditions & Limitation Of Liability

Dr. Shine My Ride takes great care to ensure the safety and quality of our services. While we have never experienced any damaging incidents in the past, we understand the importance of transparency and accountability. Therefore, our maximum liability is limited to the total dollar amount of each job. This means that in the unlikely event of any damages occurring during our services, we will take full responsibility up to the service amount agreed upon. We strive to maintain the highest standards of professionalism and integrity in all our operations to provide you with a worry-free experience.

 

Fees, Service Terms & Payment

The fee for our services is the “Total Cost” indicated when you book an appointment with us. If the job exceeds the estimate by over 20%, additional fees will be confirmed with you. Payment is due the day upon completion via Credit Card, Debit, Zelle, Venmo, Cash or Check. Late payments may incur a 10% fee plus 0.5% daily interest until paid. You agree to pay Dr. Shine My Ride collection costs if applicable.

If you are not completely satisfied with the quality of our services, please inform us promptly. We are committed to resolving any issues to your satisfaction. Our team will return to address any missed areas to the best of their abilities. In certain circumstances, we may also offer a partial refund as appropriate.

Safety

You must disclose any harmful substances in the vehicle prior to detailing. You are responsible for any health/safety issues arising from your vehicle.

Please remove all personal belongings from your vehicle before our technicians begin detailing. Dr. Shine My Ride is not responsible for any loss or damage to personal belongings left in the vehicle during our services.

Feedback, Termination & Governing Law

We welcome your feedback at team@drshinemyride.com. By booking our services, you agree that Dr. Shine My Ride may use pictures of your vehicle for marketing purposes unless you object in writing. This agreement is governed by Arizona law. By booking and using Dr. Shine My Ride’s services, you certify that you are authorized to agree to these terms on behalf of the vehicle’s legal owner and are 18+ years of age. You agree to indemnify and hold Dr. Shine My Ride harmless from any claims or damages arising from your lack of authority to enter into this agreement.

Changes

Dr. Shine My Ride LLC reserves the right to modify this statement at any time. Any changes to this service will be listed in this section. Dr. Shine My Ride LLC does not make any commitment to update the materials.

Privacy Policy

This Privacy Policy describes how Dr. Shine My Ride, LLC and its affiliates (collectively referred to as “Dr. Shine My Ride,” “we,” “our,” or “us”) collect and share information about you when you engage with our services, purchase our products, or interact with us in any way. This includes information collected online at drshinemyride.com, other websites linked to this Privacy Policy, as well as through offline channels such as mail, telephone, or text message (collectively referred to as the “Dr. Shine My Ride Services”).

At Dr. Shine My Ride, we understand the importance of your privacy. We are committed to safeguarding the privacy of your personally-identifiable information as you utilize our website and services. By using our website, you consent to the terms outlined in the most recent version of this Privacy Policy. Additionally, we recommend reviewing our Terms of Use to understand the general rules governing your use of our website and any specific terms applicable to particular services or materials.

Website Terms and Conditions of Use

  1. Terms: By accessing our website at DrShineMyRide.com, you agree to abide by the Website Terms and Conditions of Use and acknowledge your responsibility to comply with applicable local laws. Unauthorized use of this site is prohibited, and the materials provided on the website are protected by copyright and trademark laws.

  2. Use License: You are granted a temporary license to download materials from Dr. Shine My Ride’s website for personal, non-commercial viewing. This license does not transfer ownership, and you are prohibited from modifying, copying, or using the materials for commercial purposes. Any violation of these restrictions may result in termination of the license.

  3. Disclaimer: All materials on Dr. Shine My Ride’s website are provided “as is” without warranty of any kind, expressed or implied. We do not guarantee the accuracy or reliability of the materials and reserve the right to change them without notice.

  4. Limitations: Dr. Shine My Ride and its suppliers are not liable for any damages arising from the use or inability to use the materials on our website. This limitation of liability applies even if we have been advised of the possibility of such damages.

  5. Revisions and Errata: We strive to maintain accurate and current materials on our website but do not guarantee their completeness or accuracy. Dr. Shine My Ride may update these materials at any time without notice.

  6. Links: We are not responsible for the content of any third-party websites linked to our site. The inclusion of any link does not imply endorsement by Dr. Shine My Ride, and the use of linked websites is at your own risk.

  7. Site Terms of Use Modifications: Dr. Shine My Ride reserves the right to revise these Terms of Use without prior notice. Your continued use of the website constitutes acceptance of the current version of these terms.

Your Privacy

At Dr. Shine My Ride, one of our top priorities is protecting the privacy of our visitors. This Privacy Policy outlines the types of information we collect, how we use it, and your rights regarding your information.

If you have questions or need further information about our Privacy Policy, please contact us.

This Privacy Policy applies solely to online activities on our website and does not cover information collected offline or through other channels.

Consent

By using our website, you consent to our Privacy Policy and agree to its terms.

Information We Collect

We collect personal information that you provide to us voluntarily, such as your name, email address, phone number, and address. Additionally, we may automatically collect certain information when you visit our website, such as your IP address, browser type, and pages visited.

If you contact us directly, we may receive additional information about you, including the contents of your message and any attachments.

When you register for an account, we may ask for your contact information, including name, company name, address, email address, and telephone number.

How We Use Your Information

We use the information we collect to provide, operate, and maintain our website, improve user experience, understand how visitors use our site, develop new products and services, communicate with you, and prevent fraud.

Log Files

Dr. Shine My Ride uses log files to gather certain information automatically when you visit our website. This information may include IP addresses, browser type, ISP, date and time of visit, and pages viewed. Log files are used for analyzing trends, administering the site, and gathering demographic information.

Cookies and Web Beacons

Like many websites, Dr. Shine My Ride uses cookies to enhance user experience and provide personalized content. Cookies are stored on your device and may include information such as preferences and pages visited. You can adjust your browser settings to decline cookies if you prefer.

Advertising Partners Privacy Policies

Third-party advertising partners may use cookies and web beacons to track user interactions and deliver personalized ads. Dr. Shine My Ride has no access to or control over these cookies and encourages users to review the privacy policies of third-party advertisers.

Third Party Privacy Policies

Our Privacy Policy does not apply to other advertisers or websites linked to our site. We advise users to consult the privacy policies of these third-party sites for detailed information about their practices.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, California consumers have certain rights regarding their personal information, including the right to request disclosure, deletion, or opt-out of the sale of personal information. To exercise these rights, please contact us.

GDPR Data Protection Rights

Users in the European Economic Area (EEA) have certain data protection rights, including the right to access, rectify, or erase personal data. To exercise these rights, please contact us.

Children’s Information

Dr. Shine My Ride does not knowingly collect personal information from children under the age of 13. If you believe your child has provided personal information on our website, please contact us, and we will promptly remove it.

Governing Law

Any disputes related to Dr. Shine My Ride’s website shall be governed by the laws of [Your Jurisdiction] without regard to its conflict of law provisions.

Personal and Non-Personal Information

Our Privacy Policy distinguishes between personal and non-personal information and explains how we collect and use each type.

Changes

Dr. Shine My Ride reserves the right to modify this Privacy Policy at any time without prior notice. Any changes will be reflected in this section, but we do not commit to updating the materials. For questions about our privacy practices, please contact us at team@drshinemyride.com

App Terms and Conditions of Use

  1. Information We Collect: When you access our website, we collect standard data provided by your web browser, such as your IP address, browser type, and pages visited. We may also collect data about the device you’re using, including device type, operating system, and unique identifiers.

  2. Personal Information: Users may choose to provide personal information such as name, email, address, and phone number. Certain functions of the app and website require this information.

Changes

Dr. Shine My Ride reserves the right to modify this statement at any time. Any changes to this Terms of Service will be listed in this section, Dr. Shine My Ride does not make any commitment to update the materials.

 

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